PlayStation Wrap-Up Not Working on PS5 or PS4? Here’s How to Fix the Recap

PlayStation gamers are busy with the annual recap called “Wrap-Up 2022” right now but some users are worried as their recap won’t load after taking ages. Find out how to fix the Sony PlayStation Wrap-Up 2022 if it’s not working on PS5 and PS4.

Some users have encountered an error message saying “Application error: a client-side exception has occurred” while trying to load the PlayStation Wrap-Up 2022 and others just see the “Something went wrong pop-up” when trying to open it.

There are also users whose PlayStation Wrap-Up 2022 won’t just load. It takes forever to load and they can’t view their stats. If you can relate to any of these issues, we will help you.

PlayStation Wrap-Up 2022 Not Working: What’s the Cause?

PlayStation Wrap-Up 2022 is not working for a large number of gamers according to the reports available online. Users are encountering different types of issues that we have already discussed. Coming to their causes, there can be varying reasons in different cases.

The most common cause of the PlayStation Wrap-Up 2022 not working or loading is the excessive load on the server. Some other causes include a slow internet connection, a problematic device, etc.

How to Fix PlayStation Wrap-Up 2022 Not Working?

If you can’t access your PlayStation Wrap-Up 2022, here are some methods that will help you fix its “not working/ loading” issues. Regardless of the cause in your case, these methods will help you see your PlayStation Wrap-Up for the year.

  1. Refresh the Wrap-Up After Signing In
    The first method requires you to sign in to your PlayStation account via the PlayStation Store. Follow the instructions written here:
    Go to the PlayStation Store on your PC from here.
  • Now Sign in to your account. Skip this step if you are already signed in.
  • After signing in, go to the PlayStation Wrap-Up 2022 page from here.
  • Finally, click on “View My Page” to see your annual recap.

That’s it. This will help you resolve all the issues with the PS Wrap-Up on PlayStation 4 and 5.

  1. Change your Internet Connection & Device
    If your PlayStation Wrap-Up 2022 is not loading, you can try opening it on a different device. For instance, if you are trying to view it on your smartphone, access it on your PC, and vice-versa. This might help you to solve the problem.

Another general solution is to switch to a different Internet connection. It’s possible that your PlayStation Wrap-Up is not loading due to poor connectivity or slow network speed. In that case, connecting to a different connection will fix the issue.

  1. Check Your Eligibility for PlayStation Wrap-Up 2022
    If you have tried the methods shared above, it’s time to re-assess if you are actually eligible for the PlayStation Wrap-Up 2022. There are certain conditions set by Sony and only the users who meet all of them are eligible to get their annual recap.

The conditions are available below:

  • Your age must be at least 18 years or over.
  • You must have played 10 or more hours on a PS4 or PS5 between January 1 and December 31, 2022.
  • You should have given consent to the collection of “Full Data” from their PS5 system settings.
  • or
  • You should have given consent to the collection of “Additional Data” from their PS4 system settings

If you meet these requirements, you will be able to see your PlayStation Wrap-Up 2022. However, if you don’t, you can check your annual recap this time.

That’s all for this guide. We hope your issues have been resolved.