If you were watching a fun show on Disney Plus, and suddenly the “Help Center error code 83” popped up on the screen, don’t worry. In this quick guide, we’ll explain how to fix the Disney+ help center error code 83 on TV, Firestick, PC, and other devices.
This particular error code appears when there is a compatibility issue between the Disney+ app and your device. Casual users often feel confused when it pops up suddenly and they can’t continue streaming whatever they were watching.
What is the Disney Error Code 83?
Disney Plus help center error code 83 means that the app you are using is incompatible with the device you are using it on. This error was born as a result of Disney’s anti-piracy measures where they don’t allow the app of a certain platform onto another one.
For instance, if you are using the Android version of the app on your PC using an emulator like BlueStacks, this error could appear on the screen. However, sometimes this error appears out of nowhere despite everything being fine.
In that case, Error Code 83 is caused by an in-app glitch or bug of the Disney Plus app. It could also appear when your network connection is not stable and fast enough to stream the content.
How to Fix Disney Plus Help Center Error Code 83?
Regardless of the cause, it’s possible to fix the Disney Plus help center error code 83 on your own. We have figured out some solutions that will help you resolve the issue. You should try them one by one.
- Update the Disney+ App
The first solution that you should try is to check if an update is available for the Disney+ app on your device. If you are using the app on your Android device, visit the Play Store and find the update. If it’s on iOS, then go to the App Store.
Similarly, go to the dedicated app store on your Smart TV, Firestick, PS4/ PS5, and update the Disney Plus app. Once the app is updated to the latest version, restart the device once. Finally, launch the app, sign in to your account (if required), and start streaming.
- Restart the App and Device
One of the most effective solutions for this compatibility issue-based error is to restart both the Disney+ app and your device. To begin with, close the Disney+ app and then turn off your device. Wait for around 2 to 3 minutes.
Come back to your device and turn it on. Allow it to be stable after the restart. Finally, launch the Disney+ app and see if the error goes away. Make sure you are using the latest version of the Disney+ app for your device.
- Check your Network Connection
One more solution you need to try is to check your network connection. If you are connected with a WiFi or Mobile Hotspot, the Disney+ app may not work properly as it requires a high-speed connection.
You should try connecting using a LAN cable to have the best speed available on your connection. This way, your network connection will be fast and stable enough to load the content of the Disney+ app smoothly.
Report the Error Code 83 to the Disney Plus Support Team
If none of these quick solutions work, the ultimate step is to report the error to the Disney Plus support team. You can contact a Disney support representative directly via their help page. It offers an option to chat live.
Once you are connected with an agent, explain the issue to them in a clear and brief manner. They’ll be glad to help you out on a priority basis.
Another way to contact Disney is to call on 888-905-7888. Make sure you speak to them nicely and don’t express excess rage. You can also post a Tweet on Twitter tagging @Disney+ to seek help regarding the issue.
That’s all for this quick guide. I hope you were able to resolve the issue. If not, feel free to let us know in the comments. We’re eager to help you more.